Learning and Development

The FCA is consulting on a new Consumer Duty, which is aimed at setting clearer and higher expectations for firms’ standards of care towards consumers. 

What information should a good CPD record contain? In this article we look at some tips for recording CPD effectively.

Are you up to date with your CPD requirements? The IDD continues to apply to all staff involved in insurance distribution and staff need to complete a minimum of 15 hours of CPD each year.

An increasing reliance on digital communication during Covid-19 has damaged people’s confidence, resulting in socially awkward situations for many of us – including insurance brokers. How can we re-learn social skills?

The concept of “survival of the fittest” is well-established in the animal kingdom, but it can also be applied to the equally competitive world of commerce.  What lessons can our feline friends give us that can help us develop our own skills?

Many of us will have developed learning plans or training programmes to help colleagues maintain and develop skills necessary for them to be able to perform their job roles. How many of us will have considered how these fit within the context of a learning strategy for our firm?

What does it mean to be an ‘intentional learner’? We explore ways in which you can learn to be an effective learner and identify how to develop in your role.

How clear are your aspirations for the year ahead? Lisa Powell explores how managing your targets can bring you closer to where you want to be in your career.  

Training and development of employees is hugely important in insurance broking. How can middle managers display mentorship to their junior colleagues?