Retirement involves a significant amount of future planning. This is even more crucial if you are a business owner and have employees to consider too. Peter Stokes looks at why retirement planning is so important and how it can be managed.
Handling Difficult Telephone Calls
For those in customer service roles, difficult telephone calls will happen from time to time. No one enjoys these situations, but how can we handle them effectively and professionally?
Gender and Leadership
What makes a person a good leader – their skills and abilities or their gender? Despite preconceptions that still prevail, diversity in leadership should be encouraged, particularly with SM&CR on the horizon...
Thinking Beyond Implementation
SM&CR comes into effect in a few months. The new regime should be treated not just as a list to be ticked off by 9 December 2019 but also as an opportunity to embed genuine cultural change throughout an organisation.
Data Protection Regulator Bares Its Teeth
A year on from the implementation of GDPR, it is clear that the ICO is prepared to use its powers, with significant fines announced for British Airways and Marriott International. Is this a wake-up call for all firms who handle personal data?
Recognising the Signs of Aggression
When working in a public-facing, customer service role, it is important to be able to recognise when somebody is displaying aggressive behaviour. How can we successfully recognise and deal with challenging customer service situations?
Libra: Funny Money Or A Revolution In The Making?
In June, Facebook announced its plans for a digital currency that could be a revolution. David Millett looks at some of the challenges that new currencies may have within Trade and Export.
Building a Long-Term Future for your Organisation
Tom Wood looks at why it’s important for organisations to develop a purpose that thinks about the future.
The Role of Non-Executive Directors
Nathan Matthews explains the role non-executive directors (NEDs) play in the governance of a company and the implications that SM&CR will have on their appointment.