Business Solutions

What role does emotional intelligence play in the workplace? Alexandra Brown looks at why understanding and managing our emotions is an important skill for the world of work.

Problem solving is a day-to-day occurrence in most businesses – but how can businesses solve problems without resorting to ‘firefighting’?

With Covid restrictions beginning to lift, how can managers make the best use of offices as many of us return to the physical workplace?

Change is all around us. Whether this is as a result of the pandemic or coming from a regulatory perspective, change can be disruptive – so it’s important that firms are able to follow a structured change management approach.

A look back on the last 12 months of yet another unprecedented year for businesses and their staff.

Since the start of the Covid-19 pandemic, businesses have adapted how they work and video calls have become the norm. This article looks at how to avoid the pitfalls of video conferencing and maintain engagement with your audience.

Having returned to office life following the disruption of the Covid-19 pandemic, some employees may have felt out of place in previously familiar settings. What can be done to ease back into office life?

With various social media platforms offline for hours this week, it’s important to remember that cyber issues can impact businesses of all sizes. What can a business do to protect its systems?

Are your complaints handling procedures up to date and in line with the FCA’s expectations? Kirk Ford outlines what firms need to consider.