It can sometimes be hard to manage customer expectations against what you can actually deliver. How can customer expectations be managed effectively to achieve positive outcomes?
Using Good Corporate Governance to Manage Risk
All companies are exposed to risk from time to time and it is an important part of business and can lead to growth. How can good corporate governance be used to manage risk?
Building a Team that Works
Building a team that works is a critical part of leadership. How can we build successful teams?
Empathy in the Workplace
People skills should not be overlooked - they can be as important as technical expertise. Here’s how to better understand others and show empathy in the workplace…
A Journey of a Thousand Miles Begins with a Single Step
In recent days, an Official close to the US-China trade negotiations was quoted as saying a phase 1 agreement was ‘millimetres away’. Even more recently a potential obstacle to progress arose as a result of Congress passing the Hong Kong Rights and Democracy Act. So where does that leave matters and what does it illustrate?
Responding to Negative Feedback
Accepting negative feedback is not easy, but there are things we can do to change our mindsets and focus on the positives. Jessica Capper looks at how feedback can be dealt with effectively.
The Importance of Trade
Amidst the current political turmoil, it is hard to get a clear perspective on trade issues. Any trading business wrestling with the uncertainties and impact of Brexit and trade disputes does not need a reminder of the importance of removing friction from trade.
The Phenomenon of ‘Fake News’
‘Fake news’ can make it difficult to distinguish fact from fiction. What is ‘fake news’ and how can we identify it?
Producing an Executive Summary
An executive summary is an important part of a document. It is used to summarise often much longer reports, for a variety of purposes. So what should an executive summary contain and how should it be structured?