Business Solutions

The new General Data Protection Regulation (GDPR) comes into force on 25 May 2018, replacing the Data Protection Act (DPA) 1998.

As GDPR will have a significant impact, RWA has prepared a briefing document, which summarises what we know so far and outlines its applicability to the insurance sector.

RWA's CEO, Tom Wood, provides some handy tips on how to maximise productivity and maintain a healthy work / life balance.

It must be, oh, at least 4 weeks since we last mentioned Cyber in ‘Insight’.

Read on, as someone else is now taking an interest...

Don’t wait until the day comes when you have had enough and you finally decide to hang up your boots. Start thinking about your exit now, and take action to maximise potential and minimise risk.

Andrew Linnell outlines the key role that Insurance Brokers play in supporting their clients in the event of a major claim.

  • Aggression - Recognising the signs of aggression
  • Aggression - Dealing with aggressive customers
  • Basic Business Finance - Revenue, Costs, Profit and Loss
  • Basic Business Finance - Trading Accounts and Balance Sheets
  • Choosing a Business Location
  • Conflict Resolution - An Introduction
  • Conflict Resolution - The IBR approach
  • Dealing with Difficult Telephone Calls
  • Dealing with the Media
  • Dealing with Verbal Abuse on the Telephone
  • Efficiency and Productivity
  • Globalisation - An Introduction
  • Grice's Co-operative Principle of Conversation
  • Inclusive Language - Disability
  • Interview Basics - Building Rapport
  • Managing Negative Emotions in the Workplace
  • Planning a Presentation
  • Stock Control

We all have ‘mental health’ – sometimes we’re on top of the world, sometimes life is a drudge. 

Most of the time, we carry on regardless and things tend to smooth themselves out.  We talk to friends, family, and sometimes colleagues, and set the world to rights again.  But what happens when things spiral out of our control and it all becomes too much?

The new General Data Protection Regulations (GDPR) comes into force on 25 May 2018, and from that date, all firms in all industry sectors will need to make significant changes to the way they deal with their data.
RWA Chairman, Terence Clark, outlines the key areas that you need to be aware of...

We are pleased to announce that Jayne Skyrme (Business Development Manager at RWA) has been voted in as Chair for Torfaen Effect Enterprise Facilitation.

The Torfaen Effect Resource Team is made of local business people who work together to provide free, independent and confidential business help and support to those looking to grow or start up their own businesses in the borough.

Get RWA Insight In Your Inbox

Regular business news and commentary delivered direct to your inbox each week. Sign up here