Recent research has found that more consumers prefer to fix broken or damaged items instead of replacing them. This article examines the findings and what this means for more sustainable practices in insurance.
Navigating the path to success: Building positive morale through feedback
Constructive feedback is one of the best tools managers and team leaders can provide to their staff. When given effectively, feedback can drive individual and business success.
Building the Right Team
As a leader, building the right team is crucial for success. Whether it's a project team or an operational team, understanding your team's strengths and weaknesses can set the limits of achievement.
Cyber Risks – Staying vigilant even during your time off
With the school summer holidays drawing to a close and a bank holiday on the horizon, we remind firms to remain vigilant for cyber risks that could impact business operations.
How Social Media Personalities are Shaping the Future of Financial Promotions
Platforms like Instagram and TikTok are the last places most of us would look to seek personal financial advice. However, the FCA has been observing a rise in the popularity of "finfluencers" promoting financial products and services and how it may pose as a potential risk for consumer harm.
How to Avoid Exploiting Behavioural Biases
While behavioural biases may be good for marketing and selling products and services, they can easily be exploited. Firms are expected to recognise the potential harms that behavioural biases can present for consumers and put their needs first.
Building a Culture of Continuous Learning
In an ever-changing industry, skills that are important now may become outdated in the near future. Continuous learning equips employees with up to date skills and knowledge, competency in a job role and enables career development.
The Role of AI in Detecting Insurance Fraud
With the FCA publishing a reminder for consumers to be aware of fraud over the summer holidays, we examine how the use of AI is being used to detect cases of insurance fraud.