A look back on the last 12 months of yet another unprecedented year for businesses and their staff.
Maintaining Engagement During a Video Conference
Since the start of the Covid-19 pandemic, businesses have adapted how they work and video calls have become the norm. This article looks at how to avoid the pitfalls of video conferencing and maintain engagement with your audience.
Stranger in a Familiar Land
Having returned to office life following the disruption of the Covid-19 pandemic, some employees may have felt out of place in previously familiar settings. What can be done to ease back into office life?
Cyber Security – A reminder
With various social media platforms offline for hours this week, it’s important to remember that cyber issues can impact businesses of all sizes. What can a business do to protect its systems?
Complaints Handling – Are your procedures up to scratch?
Are your complaints handling procedures up to date and in line with the FCA’s expectations? Kirk Ford outlines what firms need to consider.
Digital Exclusion and Vulnerable Customers
An increased reliance on technology during the Covid-19 pandemic has highlighted the problem of digital exclusion. What impact could this have on vulnerable customers?
Diversity and Inclusion – Reducing Groupthink
How can we reduce groupthink and make better and more inclusive decisions?
Has Covid-19 changed our technology habits in the long-term?
How much has the coronavirus pandemic affected our technology habits in the long-term? We examine what benefits this can have.