As firms continue to navigate their way through the pandemic, Jess Capper examines Operational Resilience and how small decisions can have big consequences in the future.
Are you being watched? Workplace Surveillance is on the Rise
With remote working ongoing for many companies, some employers are looking for ways to monitor performance from afar. But can surveillance tools signal a recipe for disaster? Jess Capper investigates how.
The Demand for Soft Skills
Soft skills such as motivation, self-management, and problem solving have become even more crucial in the era of remote working. How can employees showcase these talents and what benefits can they bring to the workplace?
Supporting a Return to Work After Absence
Returning to work after a period of absence can be a difficult adjustment. How can employers effectively support a return to work after absence?
Back to Business - Returning to the Workplace
As many businesses start moving back into the office, Jessica Capper shares her own experience of returning to the workplace.
Why is a Good Handover Important?
Handovers are an important business process, particularly in financial services. How can organisations ensure a smooth handover process?
Due to the coronavirus pandemic, many employers are likely to turn to videoconferencing when looking to recruit. How can employers and potential recruits make the most of this new way of interviewing?
Adapting Profiling Skills for Commercial Gain
Insurance brokers are well-versed in determining customers’ wants and needs, along with establishing other factors such as affordability, each individual customer’s knowledge of insurance and fact finds. But how many have considered turning this profiling skill set towards marketing and growth?
Where will new business come from?
Traditional business methods, such as networking, word of mouth and visiting clients, have been rocked as a result of the coronavirus pandemic. This will have left many brokers asking the question – where will new business come from?