Are your complaints handling procedures up to date and in line with the FCA’s expectations? Kirk Ford outlines what firms need to consider.
Digital Exclusion and Vulnerable Customers
An increased reliance on technology during the Covid-19 pandemic has highlighted the problem of digital exclusion. What impact could this have on vulnerable customers?
Diversity and Inclusion – Reducing Groupthink
How can we reduce groupthink and make better and more inclusive decisions?
Has Covid-19 changed our technology habits in the long-term?
How much has the coronavirus pandemic affected our technology habits in the long-term? We examine what benefits this can have.
Is your firm taking cyber risks seriously?
It is more important than ever that firms are protecting themselves against cybercrime and training their staff appropriately – but are they doing so?
Delivering Effective Projects by Learning Lessons
Learning the lessons of past projects can be crucial to the success of future projects. In this article, we look at why lessons learnt reviews are a useful tool.
For several decades we have been aware of the impact we are having on our planet but until fairly recently, very little has been done to combat climate change. What role does the insurance industry have in the fight for a greener future?
Building Culture and Compliance
Ensuring that compliance is embedded into an organisation’s structure is vital to determining a business’ success. But how can businesses ensure that they are cultivating the right culture in the workplace?
No Room for Zoom: Businesses pilot ‘Zoom-free’ days to combat videocall fatigue
Zoom fatigue is an increasingly common issue for many of us. In an age of flexible work arrangements, businesses must work hard to safeguard the physical and mental wellbeing of their employees. Could the introduction of ‘Zoom-free’ days be the key reduce the stress caused by back-to-back virtual meetings?