Aviva Development Zone

19 new courses have been added to the Development Zone:

  • Accuracy - The Importance Of...
  • Dealing with Rejection in the Workplace
  • Employment Rights - A Basic Introduction
  • Inclusive Language - Introduction
  • Language and Power Relationships
  • Motivation in the Workplace
  • Negotiation - Introduction
  • Occupational Language
  • PEST Analysis
  • Production Methods - An Introduction
  • Retaining Good Employees
  • Sexism in Language
  • Staff Organisational Structures
  • Staff Recruitment - A Basic Introduction
  • STAR Interview Technique
  • Strategic Planning - Introduction
  • Workplace Communication - Introduction
  • Writing an Advertisement
  • Writing Instructional Text

RWA's Head of e-Learning, Stu Rolls, highlights the connection between the professional concerns many brokers have and the solutions available to alleviate those concerns.

Training: Basic English Grammar - Conjunctions, Prepositions, Determiners, Basic English Grammar - Pronouns, Basic Graphology, Conversation - Introduction to Spoken English, Conversation - Politeness, Conversation Structure, Gender and Conversation, Health & Safety - Risk and the Workplace, Semantics - Denotation & Connotation, Semantics - Similes and Metaphors, Spoken English - Accents and Dialects, SWOT Analysis, Thinking about starting a business, English - What is Face?, English - Writing A Formal Letter, Working with Display Screen Equipment - An Employer's Guideystem.

Vulnerable Customers are an important factor in our industry as we strive to do the best for our customers and treat them fairly.

It’s become such a hot topic that it is now high on the FCA radar as they look to examine how vulnerable customers are treated by the insurance industry.

New Courses: Achieving a Work-Life Balance, Basic English Grammar - Adjectives, Basic English Grammar - Nouns, Basic English Grammar - Verbs, Communication in Challenging Circumstances, Handling Criticism, Management Standards - Dealing with work-related stress, Managing Personal Finances, Mental Health and Well-being at Work, New and Expectant Mothers, Social Media 1 - Introduction to Social Media, Social Media 2 - Considerations for Employees, Social Media 3 - Considerations for Employers, Social Media 4 - Setting a Social Media Policy, Stress.

As someone who has a vulnerable close relative, I have seen first-hand how a robust vulnerable customers policy can make dealing with utilities and banking a lot less stressful for all involved (both for the vulnerable customers and their families).

I have no issue with any individual who wishes to better themselves and take a path of formal study, but it should be relevant to their day to day activities and provide a direct benefit to them and you as the employer (after all, you may well be paying for it), rather than ticking any sort of box.

Insurance broking staff are busy people and it is all too easy to forget to record CPD, or to not fully appreciate the types of activity that can count towards CPD targets. Many people will do far more CPD than they realise or record.
Terence Clark, chairman at RWA provides an overview of CPD best practice, and how a bespoke training procedure can help simplify the planning and recording process.

 

RWA and The Aviva Development Zone will be at the BIBA Conference in Manchester on the 10th and 11th May 2017. Come and find us on Stand C64 and join our silver anniversary celebrations.

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