Aviva Development Zone

The IDD requires insurance intermediaries to demonstrate the minimum necessary knowledge required for their role across eight core competencies – one of which is ‘business ethical standards’. Why is ethical behaviour in business important?

What are the benefits of the gap analysis model? In this article, we focus on identifying knowledge gaps to benefit future development.

Earlier this year, the FCA updated its guidance on vulnerable customers. What is the practical action firms should be taking to ensure they are treating vulnerable customers fairly?

While the Covid-19 pandemic has resulted in a shift towards remote and flexible working, traditional classroom-based training has also been affected. Online learning has become a popular alternative that provides an opportunity to try something new. What are the benefits and how can it be delivered correctly to both new and existing learners?

The concept of “survival of the fittest” is well-established in the animal kingdom, but it can also be applied to the equally competitive world of commerce.  What lessons can our feline friends give us that can help us develop our own skills?

Many of us will have developed learning plans or training programmes to help colleagues maintain and develop skills necessary for them to be able to perform their job roles. How many of us will have considered how these fit within the context of a learning strategy for our firm?

What does it mean to be an ‘intentional learner’? We explore ways in which you can learn to be an effective learner and identify how to develop in your role.

How clear are your aspirations for the year ahead? Lisa Powell explores how managing your targets can bring you closer to where you want to be in your career.  

Training and development of employees is hugely important in insurance broking. How can middle managers display mentorship to their junior colleagues?

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