Regulation

The FCA last week banned a former Martins Brokers Ltd broker, Terry Farr, for acting dishonestly and without integrity.

A key element of the upcoming SM&CR is for firms to be able to show who is responsible for what within the organisation. With the right organisational structure in place, it will be easier to prepare for this regulatory requirement.

Demographic change refers to the changing nature of the UK population and the differing financial needs of various groups in society. Those working in financial services should be aware of this when assessing customer needs.  

The FCA has published its business plan for 2019/20, announcing its priorities for the year ahead.

It has been reported that Lloyd’s of London will introduce a new code of conduct in an effort to address problems with drink and drugs at the 331-year-old insurance market.

The FCA has issued a ‘Dear CEO’ letter to all authorised general insurance firms setting out their expectations regarding the fair treatment of customers in the manufacture and distribution of insurance products.

Organisational culture is at the heart of the Senior Managers and Certification Regime (SM&CR) – but what is it and why is the FCA placing so much importance on positive cultures in firms? Nathan Matthews looks at how a positive culture can be embedded across an organisation.

The team at RWA has compiled its quarterly review of the FCA’s communication documents, covering the period from January to March 2019. Have a look at our review if you want keep up to date with the latest FCA documentation.

Complaints handling is one of the eight core knowledge requirements for insurance intermediaries under the IDD and the FCA has highlighted general insurance complaints as a ‘hot topic’ in its March 2019 regulation round-up. Is your firm dealing with complaints effectively?