In 2018, there was a reported 24% increase in the number of whistleblowing complaints to the FCA - an increase which follows the introduction of SM&CR within the financial sector.
Financial Ombudsman Service Award Limits to Increase
The FCA has confirmed that the Financial Ombudsman Service’s award limit is to increase from April 2019.
FCA Confirms Proposals in the Event of a No-Deal Brexit
The FCA has confirmed its proposals in the event of a no-deal Brexit, publishing near final rules and guidance which will apply in the event that the UK leaves the EU without a deal on 29 March 2019.
FCA Publish Report into Wholesale Insurance Brokers Market
The FCA has published its final report of the Wholesale Insurance Brokers market study.
CultureSprint: Psychological Safety in Financial Services
The FCA has introduced CultureSprint events to consider ‘psychological safety’ in the financial services sector. With SM&CR on the horizon, organisational culture is increasingly in the spotlight. The first event discussed ways in which a healthy culture, where employees can speak up and be listened to, is created and maintained.
FCA to host Brexit briefings for regulated firms
The FCA is to host Brexit briefings for regulated firms.
Are you up to date? All regulated firms are being reminded by the FCA that they need to check their list of registered users of Connect.
Customer Service – Why it matters
Under the Insurance Distribution Directive (IDD), insurance intermediaries must have the minimum necessary knowledge of complaints handling. Here’s why having strong customer service skills provides a solid foundation for meeting this requirement.