Demographic change refers to the changing nature of the UK population and the differing financial needs of various groups in society. Those working in financial services should be aware of this when assessing customer needs.
FCA Announces Priorities for 2019/20
The FCA has published its business plan for 2019/20, announcing its priorities for the year ahead.
The End of the Drinking Culture?
It has been reported that Lloyd’s of London will introduce a new code of conduct in an effort to address problems with drink and drugs at the 331-year-old insurance market.
FCA Warning to General Insurance Firms
The FCA has issued a ‘Dear CEO’ letter to all authorised general insurance firms setting out their expectations regarding the fair treatment of customers in the manufacture and distribution of insurance products.
What is Organisational Culture and Why is it Important?
Organisational culture is at the heart of the Senior Managers and Certification Regime (SM&CR) – but what is it and why is the FCA placing so much importance on positive cultures in firms? Nathan Matthews looks at how a positive culture can be embedded across an organisation.
Q1 2019 Summary of FCA Communication Documents
The team at RWA has compiled its quarterly review of the FCA’s communication documents, covering the period from January to March 2019. Have a look at our review if you want keep up to date with the latest FCA documentation.
Complaints Handling – FCA Identifies Areas for Improvement
Complaints handling is one of the eight core knowledge requirements for insurance intermediaries under the IDD and the FCA has highlighted general insurance complaints as a ‘hot topic’ in its March 2019 regulation round-up. Is your firm dealing with complaints effectively?
FCA Prepares for Brexit
In a recent speech, the FCA laid out its preparations for Brexit, including its expectations of firms and the implications for consumers.