The coronavirus pandemic has resulted in an increase in vulnerability. Kirk Ford explains how the FCA expects firms to consider the needs of customers and show flexibility in their treatment.
Regulation
Never let anyone tell you that insurance is 'boring'
Deborah Goodman reflects on her career so far and what it’s like to work in the insurance industry.
FCA Publishes Complaints Figures for Second Half of 2019
The FCA has published complaints figures for regulated firms for the second half of 2019. The data shows an increase in complaints from 4.29m in the first half of 2019 to 6.02m in the second half of 2019.
FCA Publishes its Business Plan for 2020/21
The FCA has announced its business plan for 2020/21, with focus given to the challenges presented by the coronavirus pandemic.
SM&CR and Coronavirus – The FCA’s Expectations of Solo-Regulated Firms
The FCA has published its expectations to help solo-regulated firms apply SM&CR during the coronavirus outbreak.
Handling Client Money
What are the regulatory risks attached to handling client money? Bruce Fayle explains.
Identifying Key Workers in Financial Services
The FCA has set out the steps firms should take to help identify key workers in financial services.
FCA Warning on Avoiding Coronavirus Scams
The FCA has issued a warning on potential coronavirus scams that may emerge over the coming months. Here’s what to look out for and how to protect yourself.
Delayed FCA Consultation Papers and Publications
In light of the ongoing coronavirus crisis, the FCA has taken action to extend the closing date for responses to its open consultation papers and Calls for Input until 1 October 2020.
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