The FCA has published complaints figures for regulated firms for the second half of 2019. The data shows an increase in complaints from 4.29m in the first half of 2019 to 6.02m in the second half of 2019.
Regulation
FCA Publishes its Business Plan for 2020/21
The FCA has announced its business plan for 2020/21, with focus given to the challenges presented by the coronavirus pandemic.
SM&CR and Coronavirus – The FCA’s Expectations of Solo-Regulated Firms
The FCA has published its expectations to help solo-regulated firms apply SM&CR during the coronavirus outbreak.
Handling Client Money
What are the regulatory risks attached to handling client money? Bruce Fayle explains.
Identifying Key Workers in Financial Services
The FCA has set out the steps firms should take to help identify key workers in financial services.
FCA Warning on Avoiding Coronavirus Scams
The FCA has issued a warning on potential coronavirus scams that may emerge over the coming months. Here’s what to look out for and how to protect yourself.
Delayed FCA Consultation Papers and Publications
In light of the ongoing coronavirus crisis, the FCA has taken action to extend the closing date for responses to its open consultation papers and Calls for Input until 1 October 2020.
FCA Publishes Information for Firms on Coronavirus Response
The FCA has provided information for firms on its response to the coronavirus outbreak.
FCA Makes Speech on Treating Vulnerable Customers Fairly
The FCA has outlined its approach to ensuring firms treat vulnerable customers fairly. Ahead of the publication of the regulator’s new guidance on vulnerability, what should financial services firms be considering?
The Old Library
Lion Street
Blaenavon
Torfaen
NP4 9QA