Regulation

Kirk Ford explains the six customer outcomes that the FCA expects firms to meet to achieve the fair treatment of customers.

Pure Protection contracts are arguably a lesser known general insurance product. Managing client expectations is important when advising on these products. Bruce Fayle explains why it is important that brokers should ensure that their TOBAs are clear about the scope of service that they can provide.

The FCA’s proposed ban on ‘price walking’ is an important step forward in treating customers fairly. How are the changes likely to affect insurance intermediaries?

The FCA is beginning the process of transferring Gabriel users to the new RegData platform.

Covid-19 has caused a radical change to our working lives. What impact will the pandemic have on organisational culture in financial services?

The FCA has recently set out new best practice guidance to help firms do more to protect vulnerable consumers.

The FCA has launched its updated and enhanced Financial Services Register to protect consumers.

The FCA has published a consultation paper on extending the implementation deadlines for the Certification Regime and Conduct Rules.

A compliance consultant is a familiar term within the general insurance sector, but what does the role actually involve, and how many metaphorical ‘hats’ does a consultant have to don?

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