Kirk Ford explains the six customer outcomes that the FCA expects firms to meet to achieve the fair treatment of customers.
Pure Protection – the lesser known general insurance product
Pure Protection contracts are arguably a lesser known general insurance product. Managing client expectations is important when advising on these products. Bruce Fayle explains why it is important that brokers should ensure that their TOBAs are clear about the scope of service that they can provide.
Price Walking: “Savings of Over £3.7bn over 10 Years”
The FCA’s proposed ban on ‘price walking’ is an important step forward in treating customers fairly. How are the changes likely to affect insurance intermediaries?
FCA Announces New Changes to Regulatory Reporting
The FCA is beginning the process of transferring Gabriel users to the new RegData platform.
Fostering Positive Organisational Culture in a Changing World
Covid-19 has caused a radical change to our working lives. What impact will the pandemic have on organisational culture in financial services?
FCA Sets Out New Guidance on Vulnerable Customers
The FCA has recently set out new best practice guidance to help firms do more to protect vulnerable consumers.
FCA Launches Enhanced Financial Services Register
The FCA has launched its updated and enhanced Financial Services Register to protect consumers.
FCA Consulting on Extending Deadlines for the Certification Regime and Conduct Rules
The FCA has published a consultation paper on extending the implementation deadlines for the Certification Regime and Conduct Rules.
The Many Roles of a Compliance Consultant
A compliance consultant is a familiar term within the general insurance sector, but what does the role actually involve, and how many metaphorical ‘hats’ does a consultant have to don?