The coronavirus pandemic is giving organisations a ‘chance to think differently’ about what they do, and how, where and when they do it, but how it will affect the way that we train our staff and monitor their competence in the future?
Coming Soon… Aviva Development Zone Updates
At the end of August, we will be rolling out some enhancements to the Aviva Development Zone that will help our learners get more from the platform.
Adapting Profiling Skills for Commercial Gain
Insurance brokers are well-versed in determining customers’ wants and needs, along with establishing other factors such as affordability, each individual customer’s knowledge of insurance and fact finds. But how many have considered turning this profiling skill set towards marketing and growth?
FCA Launches Enhanced Financial Services Register
The FCA has launched its updated and enhanced Financial Services Register to protect consumers.
Where will new business come from?
Traditional business methods, such as networking, word of mouth and visiting clients, have been rocked as a result of the coronavirus pandemic. This will have left many brokers asking the question – where will new business come from?
FCA Consulting on Extending Deadlines for the Certification Regime and Conduct Rules
The FCA has published a consultation paper on extending the implementation deadlines for the Certification Regime and Conduct Rules.
The Many Roles of a Compliance Consultant
A compliance consultant is a familiar term within the general insurance sector, but what does the role actually involve, and how many metaphorical ‘hats’ does a consultant have to don?
'Span of Control' - What Firms Need to Know
What is a ‘span of control’? Kirk Ford explains why this remains a question that few firms can effectively answer.
Supervision – File Reviews, Live Observations and KPIs
During these unprecedented times, the FCA expects firms to ensure that monitoring and supervision of staff is ‘business as usual’. Kirk Ford looks at what robust supervision procedures should involve.