The FCA has recently proposed new rules to maintain reasonable access to cash for personal and business customers across the UK. This article looks at how firms can mitigate barriers that may prevent consumers from pursuing their financial objectives.
Insurance Brokers
FCA Confirms New Sustainability Disclosure and Labelling Regime
The FCA has published new Rules and Guidance concerning sustainability disclosures which, although aimed at the investment sector, includes a specific Rule that applies to all firms.
A Digital Balancing Act: The Pros and Cons of AI Application in the UK Insurance Sector
In this article, Laura Roberts discusses the application of Artificial Intelligence (AI) and how it can benefit the wider insurance market.
Promoting Healthy and Purposeful Cultures
Following the recent speech from the FCA’s Sheree Howard, how can firms establish healthy workplace cultures that are built on a culture of “fearlessness, not fear”?
FCA Publishes Results of Fraud Controls and Complaints Handling Review
The FCA has issued a press release and a report following a review of certain firms’ fraud controls and complaint handling.
Reducing Groupthink in Financial Services
In this article, Chloe Morris discusses the recent webinar hosted by the FCA and PRA and examines how improving diversity and inclusion measures can reduce groupthink in the workplace.
Consumer Duty: Not a “Once and Done” Exercise
The FCA's Director of Cross-Cutting Policy and Strategy recently gave a speech marking three months since the Duty came into force and has stressed that the Duty is not something where firms can simply “tick the box” and move on.
Choosing Your Words Carefully – The Perils of Digital Communication
The news surrounding the recent Covid inquiry in which offensive WhatsApp messages were shared between key figures in government is a timely reminder for all of us to think twice about what we share on messaging apps and on social media.
FCA to Host Webinar – “Consumer Duty: The Next Steps”
The FCA will be hosting a webinar to help firms understand its expectations now that the Consumer Duty is in force.