This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week focuses on the competence of a broker to offer advice to customers.
Insurance Brokers
Fraudulent Insurance Claims on the Rise
The cost-of-living crisis has led to a rise in fraudulent insurance claims. Allianz Commercial has reported an 11% increase in fraud claims costing around £70 million. This article explores the most common methods of fraud that insurance firms need to be aware of.
The Duty of Care: Some Practical Exercises
This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week we really are putting into practice what you have learned as we offer three scenarios and a practical exercise to better understand latent risk.
The Duty of Care: Acting with Reasonable Skill and Care
This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week focuses on the standard of care and competence that insurance brokers need to demonstrate when carrying out their work.
A Broker's Duty of Care: Gathering Information and Latent Risk
This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week focuses on how insurers can gather information and latent risk.
Cost of Living: How firms can support customers in financial difficulty
The rising cost of living has put significant pressure on families, the FCA has urged firms to help consumers make good financial decisions. How can firms ensure they are doing enough to provide their clients with appropriate support and care?
A Broker's Duty of Care: Gathering Information and Making Enquiries of the Client
This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week focuses on how insurers can gather information and enquire about the Client.
Using The Consumer Duty as an opportunity to drive organisational change in the insurance industry through learning and development.
The Consumer Duty will require a significant shift in culture and behaviour for all insurance intermediaries. Senior Management will need to drive the changes forward and set the tone from the top, embedding the cultural shift within the firm’s values and behaviours.
A Broker’s Duty of Care – Creating a Glossary of Insurance Terms and Practices
This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week looks at good practice when creating a glossary and provides examples that firms can build on.