Insurance Brokers

Under the cross-cutting rules of the FCA’s new Consumer Duty, firms should seek to avoid causing foreseeable harm at all stages of the customer journey. What practical action can they take to achieve this?

What should a CPD record include and how can the Development Zone help you to provide evidence of your learning journey?

To ‘avoid causing foreseeable harm to retail customers’ is the second of three cross-cutting rules under the FCA’s new Consumer Duty. What is ‘harm’, and how might a firm knowingly or unknowingly, cause harm to their customers?

A recent Supreme Court hearing has highlighted the importance of properly verifying a candidate’s qualifications and suitability for a post. Are you aware of the requirements for regulatory referencing under SM&CR?

To “act in good faith towards retail customers” is one of three cross-cutting rules under the FCA’s new Consumer Duty but what does it really mean for firms?

The FCA’s new Consumer Duty introduced three cross-cutting rules. How do they interact with the other elements of the Duty?

Under the new Consumer Duty, what level of responsibility do customers hold for their own outcomes?

With the REP021 deadline fast approaching, is your firm prepared to meet the reporting requirements?

With the final details of the Consumer Duty confirmed, how are firms expected to implement the new rules across their products and services?