Insurance Brokers

This article explores the implications of climate change for the UK insurance sector.

The recently published 2024 FCA annual report revealed the regulator brought a record number of criminal charges against individuals and more than doubled the number of firms it stripped of regulatory approval, supporting claims it aims to increase and expediate enforcement action.

This article explores how a recent case highlights the FCA's enhanced gatekeeping role under the SM&CR, and how its ability to retain and utilise historical data supports its commitment to preventing individuals with questionable conduct upholding senior roles.

FOS reveals a "concerning" rise in the number of complaints about home and business building insurance, as figures reach a 10-year high.

Following a thematic review, the FCA has identified widespread shortcomings in general insurance and pure protection manufacturers’ and distributors’ product and oversight arrangements, noting it is “very disappointed” that many firms are failing to meet their regulatory obligations under PROD 4 and ensure and evidence that products offer fair value to customers.

In this article, we discuss how jargon can be a language barrier for individuals within the industry as well as ways for mitigating jargon from the workplace and communication with customers.

Research published by the Financial Services Consumer Panel reveals that the majority of consumers experience a price increase for their insurance renewal across products, but that 85% of consumers who negotiated renewal price secured a reduction.

UKGI has completed a successful conference season exhibiting with BIBA, amii, Bravo Network Airmic and the MGAA.

Active listening plays a crucial role for insurance agents. This article outlines the essence of active listening, which goes beyond just hearing and involves understanding the client’s true needs and motivations.

Get UKGI Insight In Your Inbox

Regular business news and commentary delivered direct to your inbox each week. Sign up here