Insurance Brokers

The FCA has issued a £90 million fine – its biggest since 2019 – to LBGI for a failure to ensure that language contained within millions of home insurance renewals communications was clear, fair and not misleading.

The FCA, Prudential Regulation Authority (PRA) and the Bank of England have released a discussion paper which sets out their plans to improve diversity and inclusion in regulated firms.

In this article, we look at how to develop an induction programme and why it is important.

Earlier this year, the FCA updated its guidance on vulnerable customers. What is the practical action firms should be taking to ensure they are treating vulnerable customers fairly?

The FCA is consulting on a new Consumer Duty, which is aimed at setting clearer and higher expectations for firms’ standards of care towards consumers. 

What information should a good CPD record contain? In this article we look at some tips for recording CPD effectively.

Recent reforms to the whiplash claims process are expected to result in a fall in car insurance premiums, potentially saving drivers up to £35 a year. 

Are you up to date with your CPD requirements? The IDD continues to apply to all staff involved in insurance distribution and staff need to complete a minimum of 15 hours of CPD each year.

Over recent years, culture has become fundamental to the FCA’s regulatory approach. Where senior managers embody a responsible, compliant culture, better behaviours and better outcomes are encouraged – but what does this look like in practice?