Are your complaints handling procedures up to date and in line with the FCA’s expectations? Kirk Ford outlines what firms need to consider.
Insurance Brokers
The Case for Diversity
Katherine Watkins explains why diversity must be priority for any employer in today’s financial services sector.
Digital Exclusion and Vulnerable Customers
An increased reliance on technology during the Covid-19 pandemic has highlighted the problem of digital exclusion. What impact could this have on vulnerable customers?
FCA Publishes Updates to General Insurance Pricing Practices Rules
The FCA has published updates to the rules it published earlier this year on General Insurance Pricing Practices.
FCA Releases FAQs Document on the Fair Treatment of Vulnerable Customers
The FCA has published a document highlighting the key questions and answers from its finalised guidance on the fair treatment of vulnerable customers which was published earlier this year.
FCA Consulting on Changes to Streamline Decision-Making
The FCA is proposing to change its decision-making processes, enabling it to make faster, more effective decisions. In doing so, it aims to improve how it tackles firms and individuals who do not meet the required standards.
FCA Consulting on Boosting the Disclosure of Diversity on the Boards of Listed Companies
The FCA is consulting on proposals to ‘improve transparency for investors on the diversity of listed company boards and their executive management teams’, as part of its ongoing focus on diversity and inclusion in financial services.
Getting Back on Track with Gap Analysis
What are the benefits of the gap analysis model? In this article, we focus on identifying knowledge gaps to benefit future development.
FCA Publishes its Business Plan for 2021/22
The FCA has published its business plan for 2021/22, in which it outlines its plans to become more ‘innovative, assertive and adaptive’ and sets out priorities for the year ahead.
The Old Library,
Lion Street,
Blaenavon,
Torfaen,
NP4 9QA