People with mental health problems are being charged higher insurance premiums compared to non-sufferers. This article examines the implications of this and how firms can do more to ensure they are offering fair value to all customers.
Managing Professional Indemnity Risk
This article, provided by guest authors Robin Wood and Roger Franklin, is the first in a series which looks at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management.
Diversity and Inclusion in Customer Services - Sex and Gender
In the next instalment of our series on diversity and inclusion in the insurance industry, Regine Tse focuses on the protected characteristics of sex and gender reassignment.
How Will Training Evolve Under the New Consumer Duty?
Training has already come a long way in recent years, but how is the shift in focus to consumer outcomes, under the new Consumer Duty, likely to affect learning and development going forward?
Course Completions are Changing on the Development Zone
Following feedback from our users, we’re updating the way course completions are recognised on the new Development Zone platform.
How Apprenticeships Can Create the Next Generation of Insurance Professionals
Apprenticeships in the insurance industry have emerged to attract, train, and retain the next generation of insurance professionals. With 78% of employers reporting that apprenticeships improved their productivity, how can an apprenticeship programme benefit your firm?
Tackling Racial Bias in Customer Services
Continuing our series of articles looking at diversity and inclusion in the insurance industry, Regine Tse discusses the protected characteristic of race and highlights factors for consideration in customer interactions.
How Can Insurance Firms Support Disabled Customers in Pursuing their Financial Objectives?
Last week, we looked at diversity and inclusion in customer services under the Consumer Duty. In this article, we will be looking specifically at disability, one of the nine protected characteristics, and how it can affect a customer’s experience.
3 Ways CPD Can Help You Advance Your Career in the Insurance Industry
As an individual involved in insurance distribution, you have an ongoing responsibility to keep developing your skills and expanding your knowledge to ensure the best outcomes for customers. However, as well as being a regulatory requirement, CPD offers you a chance to develop new skills and knowledge. How can CPD benefit your career prospects?