Insurance firms must evaluate their training to analyse the success of training programmes. This includes two key areas: training outcomes, which measure desired results, and training effectiveness, which monitors engagement and learning progress. In this article, we explain how firms can measure the success of training programmes.
Insurance Brokers

Best Practices for Encouraging Upskilling
For senior management in the insurance sector, promoting and investing in upskilling should be a top priority. It is vital to make learning and development an integral part of the company culture, prioritised by leaders and consistently communicated as a key value.

A Broker’s Duty of Care – Meeting Clients’ Demands and Needs
This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week looks at ensuring that a client’s Demands and Needs are properly met and how they could be the author of their own loss.

What Can Managers Do to Encourage Workplace Wellbeing
Is your firm doing enough to promote the wellbeing of its employees? In this article, Regine Tse explores how firms can recognise and address wellbeing to promote a healthy, positive, and motivated working environment.

Investing in Your Employees - The Importance of Upskilling in the Insurance Industry
The insurance industry is facing several challenges and changes that require a highly skilled workforce. By investing in their employees' learning and development insurance firms can remain competitive. In this article we offer 5 benefits to upskilling employees.

A Broker’s Duty of Care – Treating Customers Fairly
This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week focuses on treating customers fairly and ensuring your clients’ expectations are met.

A Broker’s Duty of Care – Assessing a Client’s Understanding
This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week focuses on how insurers can assess a client’s level of insurance knowledge to ensure they highlight all necessary information.
Is Your Firm Doing Enough to Ensure That Your Insurance Products and Services Meet the Needs of Customers?
Under the Consumer Duty, firms are required to ensure that all products and services meet the needs, characteristics, and objectives of customers in their target market, including those with protected characteristics or characteristics of vulnerability. How can inclusive design help to achieve this?

A Broker’s Duty of Care – Ensuring Clients Can Make Informed Decisions
This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week focuses on the reasonable steps brokers must take to ensure that clients can make informed decisions.
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