The IDD requires insurance intermediaries to demonstrate the minimum necessary knowledge required for their role across eight core competencies – one of which is ‘business ethical standards’. Why is ethical behaviour in business important?
Complaints Handling – Are your procedures up to scratch?
Are your complaints handling procedures up to date and in line with the FCA’s expectations? Kirk Ford outlines what firms need to consider.
The Case for Diversity
Katherine Watkins explains why diversity must be priority for any employer in today’s financial services sector.
Digital Exclusion and Vulnerable Customers
An increased reliance on technology during the Covid-19 pandemic has highlighted the problem of digital exclusion. What impact could this have on vulnerable customers?
FCA Publishes Updates to General Insurance Pricing Practices Rules
The FCA has published updates to the rules it published earlier this year on General Insurance Pricing Practices.
FCA Releases FAQs Document on the Fair Treatment of Vulnerable Customers
The FCA has published a document highlighting the key questions and answers from its finalised guidance on the fair treatment of vulnerable customers which was published earlier this year.
FCA Consulting on Changes to Streamline Decision-Making
The FCA is proposing to change its decision-making processes, enabling it to make faster, more effective decisions. In doing so, it aims to improve how it tackles firms and individuals who do not meet the required standards.
FCA Consulting on Boosting the Disclosure of Diversity on the Boards of Listed Companies
The FCA is consulting on proposals to ‘improve transparency for investors on the diversity of listed company boards and their executive management teams’, as part of its ongoing focus on diversity and inclusion in financial services.