To help you start thinking about the culture in your organisation as part of Consumer Duty, I like to think about something that I learned in school: the, ‘what, when, where, why and how’.
Insurance Brokers
Customer Care as an Outcome of PI Risk Management
This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week focuses on PI Risk Management.
From Obligation to Opportunity: 6 Recommended Compliance Training Programmes
Compliance training extends far beyond legal requirements. It serves as a powerful tool to educate employees, foster open dialogues, and create a company culture that prioritises safety, ethics, and employee well-being. In this article, we will look at compliance training programmes that can improve your company culture and promote a safe and healthy work environment.
Consumer Duty Countdown – A Reminder for Firms
There’s just over a month left until the implementation deadline for the new Consumer Duty. Is your business prepared?
The Scope of Your Duty of Care to Your Client: Part 2 - Key Man Insurance
This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week focuses on key man Insurance.
Overcoming 3 Key Challenges in Implementing a Blended Learning Programme
Although blended learning affords opportunities for increased engagement, flexibility, and effective employee learning experience, businesses may face challenges when implementing a blended learning programme. In this article we look at common challenges and how these can be mitigated.
Customer Care and the Scope of your Services
This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week focuses on Customer Care and the Scope of your Services.
A Broker's Duty of Care: Insurable Interest
This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week focuses on insurable interest.
A Broker's Duty Of Care: Case Studies
This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week focuses on case studies.