The FCA has provided guidance on what it considers to be good practice and poor practice in regards to Conduct Rules training and fitness and propriety assessments.
Preparing for 2021
2020 has not been an easy year, with many unexpected pressures placed upon businesses and individuals due to coronavirus. As some sense of normality returns, how can we refocus and put in place training plans for 2021?
Change is Coming
As business settles down to the “new normal”, the Aviva Development Zone team is excited to be able to start sharing some of the work that we’ve been doing this year to make the platform even better.
Fostering Positive Organisational Culture in a Changing World
Covid-19 has caused a radical change to our working lives. What impact will the pandemic have on organisational culture in financial services?
FCA Sets Out New Guidance on Vulnerable Customers
The FCA has recently set out new best practice guidance to help firms do more to protect vulnerable consumers.
Why Training and Competence Matters
The coronavirus pandemic is giving organisations a ‘chance to think differently’ about what they do, and how, where and when they do it, but how it will affect the way that we train our staff and monitor their competence in the future?
Coming Soon… Aviva Development Zone Updates
At the end of August, we will be rolling out some enhancements to the Aviva Development Zone that will help our learners get more from the platform.
Adapting Profiling Skills for Commercial Gain
Insurance brokers are well-versed in determining customers’ wants and needs, along with establishing other factors such as affordability, each individual customer’s knowledge of insurance and fact finds. But how many have considered turning this profiling skill set towards marketing and growth?