The FCA has laid out how firms should handle complaints during the coronavirus pandemic.
FCA Seeking Legal Clarity on Business Interruption Insurance
The FCA has announced it intends to seek legal clarity on business interruption insurance to resolve doubt for businesses who are facing uncertainty on their claims.
FCA Expectations on Vulnerability
The coronavirus pandemic has resulted in an increase in vulnerability. Kirk Ford explains how the FCA expects firms to consider the needs of customers and show flexibility in their treatment.
Never let anyone tell you that insurance is 'boring'
Deborah Goodman reflects on her career so far and what it’s like to work in the insurance industry.
Business Ethics in Times of Crisis
The coronavirus pandemic has presented a number of unprecedented challenges for businesses, including reputational as well as economic risks. How can businesses navigate the crisis, and what lessons can be learned?
FCA Publishes Complaints Figures for Second Half of 2019
The FCA has published complaints figures for regulated firms for the second half of 2019. The data shows an increase in complaints from 4.29m in the first half of 2019 to 6.02m in the second half of 2019.
FCA Publishes its Business Plan for 2020/21
The FCA has announced its business plan for 2020/21, with focus given to the challenges presented by the coronavirus pandemic.
SM&CR and Coronavirus – The FCA’s Expectations of Solo-Regulated Firms
The FCA has published its expectations to help solo-regulated firms apply SM&CR during the coronavirus outbreak.