A recent Employment Appeal Tribunal hearing raises the question of whether it may be reasonable to expect all non-ancillary employees to disclose significant financial changes.
Social Engineering Attacks: Raising Awareness to Increase Resilience
Several large companies have been affected by cyber-attacks over the past month. In this article, we explore how businesses can do more to reduce the risks of a cyber threat.
Financial Decision Making: What is Behavioural Bias?
The new Consumer Principle requires firms to ‘act to deliver good outcomes for retail customers’ but what in-built behavioural biases might they face when trying to achieve this?
Supporting Consumers Through Financial Difficulties
With the rising cost of living putting pressure on many consumers, how can firms ensure they are doing enough to provide their clients with appropriate support and care?
Not Everyone Can Be Protected from All Harm
Over the last two weeks, we have explored the concept of ‘harm’ under the Consumer Duty and what practical solutions can be implemented to ‘avoid causing foreseeable harm’ but to what extent are firms expected to protect their customers?
How Can a Firm Avoid Causing Foreseeable Harm?
Under the cross-cutting rules of the FCA’s new Consumer Duty, firms should seek to avoid causing foreseeable harm at all stages of the customer journey. What practical action can they take to achieve this?
How can you record your CPD?
What should a CPD record include and how can the Development Zone help you to provide evidence of your learning journey?
What is Foreseeable Harm?
To ‘avoid causing foreseeable harm to retail customers’ is the second of three cross-cutting rules under the FCA’s new Consumer Duty. What is ‘harm’, and how might a firm knowingly or unknowingly, cause harm to their customers?
The Truth Will Out – The Importance of Regulatory References
A recent Supreme Court hearing has highlighted the importance of properly verifying a candidate’s qualifications and suitability for a post. Are you aware of the requirements for regulatory referencing under SM&CR?