If someone in your company has a dialogue with a client by email, telephone or letter, would you know what was said or agreed?
We can finally stop talking about GDPR, can't we?
May 25th not only saw the deadline for GDPR come and go, it also saw the launch of the new Data Protection Act 2018, which maps out how GDPR applies in the UK, Here is what you need to know.
The FCA Business Plan 2018/19 - What's on the horizon?
The FCA has released its business plan for the coming year and within that document, there are some views on how it sees each sector that it regulates.
CPD - Keeping up with the A List
A key requirement for maintaining competence is keeping up to date with market activity and thinking...
Counting the cost of non-compliance
G… D… P… R… Four letters that are nigh-on guaranteed to elicit a wide range of responses, depending upon the state of readiness of an organisation.
However, while much focus has been applied to fines, what may not have been considered are the potential commercial losses should data protection preparations not meet stakeholder requirements.
Custom Content - Cutting Through Complexity
How customising your e-Learning content improves customer outcomes.
GDPR – It won’t happen to us
Consumer knowledge regarding personal data is increasing all of the time, and as customers become more 'savvy' about their data, privacy and GDPR as a whole, many brokers risk severe issues by not having suitable policies and procedures in place.