Insurance Brokers

Kirk Ford explains the six customer outcomes that the FCA expects firms to meet to achieve the fair treatment of customers.

Most of us have had to adjust to virtual meetings during the Covid-19 pandemic but what extra steps and preparations should you take if you have an important meeting, such as one with the regulator?

If the worst happens and your business becomes unviable, what would you do to ensure an orderly departure from the market? Nathan Matthews explains the benefits of ‘wind-down planning’ to reduce the risk of harm to consumers and the market.

Firms have a responsibility to reasonably ensure staff are ‘fit and proper’ to carry out their roles. What should firms be doing to implement the FCA’s fitness and propriety requirements?

As Covid-19 continues to disrupt our economy and society, the FCA has reminded insurers and insurance intermediaries to review the value of their insurance products by 3 December 2020.

Pure Protection contracts are arguably a lesser known general insurance product. Managing client expectations is important when advising on these products. Bruce Fayle explains why it is important that brokers should ensure that their TOBAs are clear about the scope of service that they can provide.

The FCA’s proposed ban on ‘price walking’ is an important step forward in treating customers fairly. How are the changes likely to affect insurance intermediaries?

The FCA is beginning the process of transferring Gabriel users to the new RegData platform.

The Aviva Development Zone will be undergoing an update at the end of August. What improvements can learners expect?

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