The FCA has published Decision Notices against three firms and five individuals for acting without integrity.
Meet with RWA at BIBA 2019
The RWA team will be attending the BIBA 2019 conference in Manchester on 15 and 16 May. Please get in touch if you'd like to meet with us. We hope to see you there!
Finding the Right Organisational Structure
A key element of the upcoming SM&CR is for firms to be able to show who is responsible for what within the organisation. With the right organisational structure in place, it will be easier to prepare for this regulatory requirement.
Demographic Change and Assessing Customer Needs
Demographic change refers to the changing nature of the UK population and the differing financial needs of various groups in society. Those working in financial services should be aware of this when assessing customer needs.
What is Organisational Culture and Why is it Important?
Organisational culture is at the heart of the Senior Managers and Certification Regime (SM&CR) – but what is it and why is the FCA placing so much importance on positive cultures in firms? Nathan Matthews looks at how a positive culture can be embedded across an organisation.
Q1 2019 Summary of FCA Communication Documents
The team at RWA has compiled its quarterly review of the FCA’s communication documents, covering the period from January to March 2019. Have a look at our review if you want keep up to date with the latest FCA documentation.
Complaints Handling – FCA Identifies Areas for Improvement
Complaints handling is one of the eight core knowledge requirements for insurance intermediaries under the IDD and the FCA has highlighted general insurance complaints as a ‘hot topic’ in its March 2019 regulation round-up. Is your firm dealing with complaints effectively?
FCA Prepares for Brexit
In a recent speech, the FCA laid out its preparations for Brexit, including its expectations of firms and the implications for consumers.