Having an Environmental, Social and Governance (ESG) strategy demonstrates a firm’s commitment to reducing the risk of harm. This article examines the social impact of businesses and what firms will need to consider for their own practices.
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FCA Tackles Scams with Data Strategy
The FCA is using data to tackle online fraud faster by scanning around 100,000 websites created every day to identify those that appear to be scams. Between May 2021 and April 2022, 1,966 possible scams were added to its consumer warning list, which is over a third more than during the same period the previous year.
Giving Feedback – An Essential Skill
Giving feedback is an important workplace skill, and yet many of us struggle with it. In this article, Laura Findlay looks at some useful techniques for giving effective feedback.
What Firms Need to Know About the FCA’s Consumer Duty
Final rules are expected on the FCA’s upcoming Consumer Duty at the end of July. This will be followed by an implementation period that is proposed to end on 30 April 2023. What does the FCA’s Consumer Duty mean for firms?
Knowing your customer – Journey Mapping
Knowing your customers is not only essential for meeting regulatory demands but also makes good business sense. Being able to tailor your services to a customer’s objectives is an effective way to create positive customer experiences and establish loyalty.
Learning and Accessibility
E-learning has opened up many new opportunities for education, particularly during the Covid-19 pandemic. Learners can access resources and attend lessons remotely, among a range of other benefits. This article looks at how accessibility must be considered to ensure that e-learning is available to everyone.
E-Learning Trends and Developments
In this article, we explore the latest e-learning trends for 2022.
FCA Speech on Improving Financial Inclusion
In a speech delivered at the Financial Inclusion Virtual Summit 2022, the FCA has stressed the importance of improving financial inclusion. What is financial inclusion and what role can the financial services industry play?