Which? has called on the FCA to intervene and protect consumers, suggesting ‘flawed’ sales processes have led customers to overestimate their level of insurance coverage, attributing this to a rise in claim denials across key policies.
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Work-life balance ranked more important than pay by employees globally, according to survey
Work-life balance has been ranked more important than pay by employees globally, according to an annual international survey.

LIIBA launches 2025 Agenda
The London & International Insurance Brokers’ Association has announced the publication of its 2025 Agenda, titled “Restating the value of broking”, and announced a “ground-breaking project to quantify the monetary value of London’s brokers to the global economy”, known informally as the Brokers Matter project.

UKGI Update: Remembering Russell Gibbons
It is with a very heavy heart that we announce the death of our dear friend and colleague, Russell Gibbons, at the end of 2024.

MGAA publishes FCA guidance regarding multi-occupancy buildings insurance commission disclosure
The MGAA (Managing General Agents’ Association) has announced details of feedback it received from the FCA as a result of its lobbying the regulator in relation to multi-occupancy buildings insurance commission disclosures.

Exploring the FCA’s review of firms’ approach to Consumer Duty complaints & root cause analysis
This article explores the FCA’s ‘good practice and areas for improvement’ findings following its review into firms’ approaches to complaints and root cause analysis.

It Starts With You: A More Personal Approach to Professional Development in 2025
This article explores how individuals can take ownership of their professional development this 2025.

FCA updates its Unacceptable Behaviour Policy web page
The regulator has published the minutes of the latest Wider Implications Framework Executive Level Meeting, and an updated log of live Wider Implications issues as of the end of November 2024.

FCA publishes Wider Implications Framework meeting minutes
The regulator has published the minutes of the latest Wider Implications Framework Executive Level Meeting, and an updated log of live Wider Implications issues as of the end of November 2024.