Blog

Difficult conversations are inevitable – and it’s important to be able to handle them calmly and professionally when they do. Nathan Matthews looks at how difficult conversations can be managed.

How many times have you received an email or important document, only to find it poorly structured and difficult to understand? Formatting documents correctly is a seemingly basic skill that is often overlooked. Jessica Capper looks at some of the pitfalls to avoid when presenting business documents. 

A recent FCA speech explores the role technology has played in dramatically changing the insurance market. This article looks at why firms should also embrace these developments.

Procrastination is said to be the ‘thief of time’. It can result in poor performance and work not being completed when it should be, if at all. How can we avoid procrastination and become more productive?

Statements of Responsibilities, which are required under SM&CR, are a useful and important way of documenting the accountabilities of senior managers. Amy Foster highlights why we need to understand our responsibilities.

The FCA last week banned a former Martins Brokers Ltd broker, Terry Farr, for acting dishonestly and without integrity.

When delivering a presentation, effective preparation is essential. What are the key areas to consider when planning a presentation?

A tendency to not challenge the status quo can result in ‘groupthink’. This can be a serious issue in organisations, especially if decision-makers consistently share the same opinions and are unprepared to challenge. Encouraging diversity may be the answer.

Is your firm complying with its regulatory obligations regarding appointed representatives (ARs)? Bruce Fayle looks at why this is an area that will be high on the FCA’s agenda going forward.