Recent high-profile cases have revealed incidences of powerful and influential individuals using non-disclosure agreements or ‘NDAs’ to silence people who could speak-out about alleged misconduct.
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Do you turn a blind eye to bad behaviour?
Can you honestly state that your firm has a purpose and a culture that sets an example within the financial services market? Under SM&CR, it will no longer be acceptable to sit back and say that you turned a blind eye to bad behaviour because of weak culture and governance.
What can we reasonably say?
At a time of such noise and conflicting ‘truths’ about Brexit, what can we reasonably say?
Customer Service – Why it matters
Under the Insurance Distribution Directive (IDD), insurance intermediaries must have the minimum necessary knowledge of complaints handling. Here’s why having strong customer service skills provides a solid foundation for meeting this requirement.
FCA Fines on Regulated Firms and Individuals
A fine is one of the most visible penalties that the FCA can impose. As a reminder of how serious enforcement action can be, this article looks at the penalties issued by the regulator over recent years.
The Fifth and Sixth Anti-Money Laundering (AML) Directives
Terence Clark looks at the changes proposed by the fifth and sixth Anti-Money Laundering Directives.
FCA Issues Consultation Paper on SM&CR
The FCA has issued further consultation on SM&CR and is requesting comments on Consultation Paper 19/4: ‘Optimising the Senior Managers & Certification Regime and feedback to DP16/4 – Overall responsibility and the legal function’ by 23 April 2019.
Skills Uncertainty and SM&CR
Research suggests that three-quarters of the UK workforce are unclear on the skills their employer requires them to have. However, under SM&CR, firms must take responsibility for their staff being fit and proper and must know and be able to show who does what.