Blog

Having the ability to take a step back, remain calm, and most importantly, avoid making it personal, can make all the difference towards a successful resolution.

The route from the underwriter to the insured is paved with opportunities for misunderstanding. Robin Wood outlines ways to ensure communication is clear.

A personalised email signature may have the greatest of intentions, but the judgement of those intentions lies with the recipient, not the sender.

The FCA has now published its Policy Statements on the implementation of the SMCR, which will, for insurance brokers, be effective from 9 December 2019.

Have you ever really thought about all the ways in which your customer experiences your product or service?

IBM recently announced that they had issued their millionth open badge; a phenomenal achievement and one which highlights the increasing acceptance of micro-credentials.

A quick look into the leadership of the current England manager.

RWA Director, Tom Wood, is delighted to be chairing the Leadership in Social Enterprise category at this year’s Leading Wales Awards.

The Development Zone course design team has been hard at work adding new learning material to our ever-growing course catalogue.

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