Having the ability to take a step back, remain calm, and most importantly, avoid making it personal, can make all the difference towards a successful resolution.
The importance of being 'on the same page'
The route from the underwriter to the insured is paved with opportunities for misunderstanding. Robin Wood outlines ways to ensure communication is clear.
Why a jaunty email signature may not be wholly appropriate
A personalised email signature may have the greatest of intentions, but the judgement of those intentions lies with the recipient, not the sender.
Senior Managers & Certification Regime
The FCA has now published its Policy Statements on the implementation of the SMCR, which will, for insurance brokers, be effective from 9 December 2019.
Understanding the role and value of customer touchpoints
Have you ever really thought about all the ways in which your customer experiences your product or service?
The coming of age of the digital open badge
IBM recently announced that they had issued their millionth open badge; a phenomenal achievement and one which highlights the increasing acceptance of micro-credentials.
Tom Wood to Chair judging panel at Leading Wales Awards 2018
RWA Director, Tom Wood, is delighted to be chairing the Leadership in Social Enterprise category at this year’s Leading Wales Awards.