The route from the underwriter to the insured is paved with opportunities for misunderstanding. Robin Wood outlines ways to ensure communication is clear.
Why a jaunty email signature may not be wholly appropriate
A personalised email signature may have the greatest of intentions, but the judgement of those intentions lies with the recipient, not the sender.
Senior Managers & Certification Regime
The FCA has now published its Policy Statements on the implementation of the SMCR, which will, for insurance brokers, be effective from 9 December 2019.
Understanding the role and value of customer touchpoints
Have you ever really thought about all the ways in which your customer experiences your product or service?
The coming of age of the digital open badge
IBM recently announced that they had issued their millionth open badge; a phenomenal achievement and one which highlights the increasing acceptance of micro-credentials.
Tom Wood to Chair judging panel at Leading Wales Awards 2018
RWA Director, Tom Wood, is delighted to be chairing the Leadership in Social Enterprise category at this year’s Leading Wales Awards.
New courses available on the Development Zone
The Development Zone course design team has been hard at work adding new learning material to our ever-growing course catalogue.
Q2 2018 Summary of FCA Communication Documents
The team at RWA has compiled its quarterly review of the Financial Conduct Authority's communication documents, covering the period from April - June 2018.
If you are an appointed person or are responsible for compliance within your firm, it is important that you scan through the review, to keep up to date with the latest FCA documentation.