Blog

Retaining customers is a fundamental principle of good business practice. Existing customers are often the most profitable, so building a greater understanding of your clients is a topic which deserves significant consideration.

Peter Stokes takes a close look at TCF and outlines how it can be implemented and assessed.

This month our course catalogue has continued to grow with 21 new courses added to the library...

GDPR – Barely a day goes by without these four letters getting a mention!

Let's take a breath. Let's do this steadily, methodically and at a pace that ensures no one has to panic…

Do you know the difference between a commercial customer and a consumer? Seems like a straightforward question, right?

Terence Clark explores the practice of charging a fee for arranging credit...

Completing Form J of the GABRIEL return can be daunting.  Peter Stokes outlines the process...

Is there ever justification for an employee who is on sick leave to be anywhere but in their sick bed?

Terence Clark outlines the scope of the new EU Directive.

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