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Competency is an industry buzzword used whenever compliance issues are raised. But what is it and how can it be assessed? Kate Foreman explains.

How often do businesses sit back and think about the needs of their employees?

As part of its broader review of insurance law, the Law Commission has published an updated draft of the Insurable Interest Bill (relating to life insurance and other insurances relating to human life).

Ash Patel, technical director at RWA, provides a brief overview of the IDD.

Having the ability to take a step back, remain calm, and most importantly, avoid making it personal, can make all the difference towards a successful resolution.

The route from the underwriter to the insured is paved with opportunities for misunderstanding. Robin Wood outlines ways to ensure communication is clear.

A personalised email signature may have the greatest of intentions, but the judgement of those intentions lies with the recipient, not the sender.

The FCA has now published its Policy Statements on the implementation of the SMCR, which will, for insurance brokers, be effective from 9 December 2019.

Have you ever really thought about all the ways in which your customer experiences your product or service?

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