Did you know that there is a Complaints Commissioner set up to deal with complaints against the regulator?
Q3 2018 Summary of FCA Communication Documents
The team at RWA has compiled its quarterly review of the Financial Conduct Authority's communication documents, covering the period from July - September 2018.
If you are an appointed person or are responsible for compliance within your firm, it is important that you scan through the review, to keep up to date with the latest FCA documentation.
PROD 4 - What you need to know...
PROD 4 is a part of the IDD, which is being promoted as something alarming by some commentators in the market. Robin Wood outlines what you need to know...
Aviva Development Zone: Making an impact on IDD
With the Insurance Distribution Directive about to come into effect, it feels like a good time to analyse the results of the baseline knowledge of UK insurance brokers on the market and IDD itself.
IDD - Check on the basics. Do you have the minimum necessary knowledge?
Kate Foreman explains how a minimum necessary knowledge and understanding of insurance can be revealed and benchmarked via the use of structured assessments.
Alerting customers to the existence of FOS
Terence Clark outlines the rules regarding FOS website statements.
FCA launches 'Track My Connect Application' initiative
The FCA has launched the first of three phased updates to the Connect platform.
Get to grips with the IDD
RWA IDD / T&C Scheme Specialist, Nicola Mathias, explains how the Aviva Development Zone can help brokers get to grips with the IDD.