Another initiative where Aviva has been involved is the Meeting Recorder app, developed by consultancy firm RWA and funded by the insurer. Tom Wood, director at RWA Business Consultancy, explains that the app allows brokers to create a record of when they have been to see a client, using their GPS. They can also add notes on what has been said in the meeting. “So if there is a claim they can say they have evidence that they went to see the client on that day and show a copy of the notes they made,” he says, adding that a copy of the record can also be sent to the client.
The Insurance Act News Bulletin 3
Getting Close to the Client's Knowledge: There is a danger of dealing with too large a chunk of the Act at one time. What we want to do with these bulletins is focus on one key learning point at a time. The Act has a section on the knowledge of the insured and it is one aspect of that we wish to deal with today. There are actions that you may consider taking once you have read it.
The Insurance Act News Bulletin 2
The second issue we want to raise concerns online and non-face to face business where gathering information will be much more difficult if a fair presentation is to be made.
The Insurance Act News Bulletin 1
The duty of an insurance broker to help the client settle a claim: There are a number of issues under this heading but one of the key worries is that there is a duty to help a client settle a claim and it is clear that in a vast number of cases, currently the client deals direct with the insurer throughout all aspects and steps of the claim and the insurance broker is only advised when the claim is settled.
Building Better Business
Will Greenwood, Pen Underwriting’s Brand Ambassador, talks about the importance of Planning, Peripheral Vision and The Team when trying to achieve success. How small, continual improvements - sometimes even just 1% at a time - across all critical factors can turn a good team into a great team, and in the case of England’s 2003 Rugby squad, a World Cup winning team.