As a regulated business, knowing where your T&C red flags are is important. But for many businesses, the process of identification is as similarly hit-and-miss as the Minesweeper game, combining an element of skill, with a fair amount of guesswork...
e-Learning

IG Doors adds value with Welsh made workplace e-Learning solution
IG Doors, the South Wales based manufacturer of high-quality composite doors, has become the latest business to sign up the My Development Zone e-Learning platform, which is designed and built by RWA.

Kelliher Insurance Group opts for Aviva Development Zone
Kelliher Insurance Group has appointed RWA to deliver the Aviva Development Zone e-Learning platform as part of its ongoing staff training and competence programme.

More courses added to My Development zone
- Aggression - Recognising the signs of aggression
- Aggression - Dealing with aggressive customers
- Basic Business Finance - Revenue, Costs, Profit and Loss
- Basic Business Finance - Trading Accounts and Balance Sheets
- Choosing a Business Location
- Conflict Resolution - An Introduction
- Conflict Resolution - The IBR approach
- Dealing with Difficult Telephone Calls
- Dealing with the Media
- Dealing with Verbal Abuse on the Telephone
- Efficiency and Productivity
- Globalisation - An Introduction
- Grice's Co-operative Principle of Conversation
- Inclusive Language - Disability
- Interview Basics - Building Rapport
- Managing Negative Emotions in the Workplace
- Planning a Presentation
- Stock Control

Does Your Business Benefit From Staff Training?

19 New Courses Added to Development Zone
19 new courses have been added to the Development Zone:
- Accuracy - The Importance Of...
- Dealing with Rejection in the Workplace
- Employment Rights - A Basic Introduction
- Inclusive Language - Introduction
- Language and Power Relationships
- Motivation in the Workplace
- Negotiation - Introduction
- Occupational Language
- PEST Analysis
- Production Methods - An Introduction
- Retaining Good Employees
- Sexism in Language
- Staff Organisational Structures
- Staff Recruitment - A Basic Introduction
- STAR Interview Technique
- Strategic Planning - Introduction
- Workplace Communication - Introduction
- Writing an Advertisement
- Writing Instructional Text

Get to grips with your Cyber Risks
In light of the recent ransomware cyber attacks, Terence Clark provides an overview of the key topics each firm must consider in order to get to grips with their cyber risks.

17 New Courses Added To The Development Zone
Training: Basic English Grammar - Conjunctions, Prepositions, Determiners, Basic English Grammar - Pronouns, Basic Graphology, Conversation - Introduction to Spoken English, Conversation - Politeness, Conversation Structure, Gender and Conversation, Health & Safety - Risk and the Workplace, Semantics - Denotation & Connotation, Semantics - Similes and Metaphors, Spoken English - Accents and Dialects, SWOT Analysis, Thinking about starting a business, English - What is Face?, English - Writing A Formal Letter, Working with Display Screen Equipment - An Employer's Guideystem.

15 New Courses Added To My Development Zone
New Courses: Achieving a Work-Life Balance, Basic English Grammar - Adjectives, Basic English Grammar - Nouns, Basic English Grammar - Verbs, Communication in Challenging Circumstances, Handling Criticism, Management Standards - Dealing with work-related stress, Managing Personal Finances, Mental Health and Well-being at Work, New and Expectant Mothers, Social Media 1 - Introduction to Social Media, Social Media 2 - Considerations for Employees, Social Media 3 - Considerations for Employers, Social Media 4 - Setting a Social Media Policy, Stress.
The Old Library
Lion Street
Blaenavon
Torfaen
NP4 9QA