Learning and Development

Knowledge exchange is a powerful tool that should be in any business leader’s skill set.

If you would like to learn more about effective e-Learning, visit the Digital Festival and put My Development Zone to the test.

Cross-departmental collaboration is an important shared-skill, offering many benefits to businesses, but how can you encourage a culture of collaboration?

This month our course catalogue has continued to grow with 21 new courses added to the library...

GDPR – Barely a day goes by without these four letters getting a mention!

Let's take a breath. Let's do this steadily, methodically and at a pace that ensures no one has to panic…

The course catalogue just keeps on growing on My Development Zone - 25 new online courses are now available!

As a regulated business, knowing where your T&C red flags are is important. But for many businesses, the process of identification is as similarly hit-and-miss as the Minesweeper game, combining an element of skill, with a fair amount of guesswork...

Tom Wood, provides some handy tips on how to maximise productivity and maintain a healthy work / life balance.

  • Aggression - Recognising the signs of aggression
  • Aggression - Dealing with aggressive customers
  • Basic Business Finance - Revenue, Costs, Profit and Loss
  • Basic Business Finance - Trading Accounts and Balance Sheets
  • Choosing a Business Location
  • Conflict Resolution - An Introduction
  • Conflict Resolution - The IBR approach
  • Dealing with Difficult Telephone Calls
  • Dealing with the Media
  • Dealing with Verbal Abuse on the Telephone
  • Efficiency and Productivity
  • Globalisation - An Introduction
  • Grice's Co-operative Principle of Conversation
  • Inclusive Language - Disability
  • Interview Basics - Building Rapport
  • Managing Negative Emotions in the Workplace
  • Planning a Presentation
  • Stock Control

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