Business Solutions

The new General Data Protection Regulation (GDPR) comes into force on 25 May 2018, replacing the Data Protection Act (DPA) 1998.

As GDPR will have a significant impact, RWA has prepared a briefing document, which summarises what we know so far and outlines its applicability to the insurance sector.

RWA's CEO, Tom Wood, provides some handy tips on how to maximise productivity and maintain a healthy work / life balance.

  • Aggression - Recognising the signs of aggression
  • Aggression - Dealing with aggressive customers
  • Basic Business Finance - Revenue, Costs, Profit and Loss
  • Basic Business Finance - Trading Accounts and Balance Sheets
  • Choosing a Business Location
  • Conflict Resolution - An Introduction
  • Conflict Resolution - The IBR approach
  • Dealing with Difficult Telephone Calls
  • Dealing with the Media
  • Dealing with Verbal Abuse on the Telephone
  • Efficiency and Productivity
  • Globalisation - An Introduction
  • Grice's Co-operative Principle of Conversation
  • Inclusive Language - Disability
  • Interview Basics - Building Rapport
  • Managing Negative Emotions in the Workplace
  • Planning a Presentation
  • Stock Control

We all have ‘mental health’ – sometimes we’re on top of the world, sometimes life is a drudge. 

Most of the time, we carry on regardless and things tend to smooth themselves out.  We talk to friends, family, and sometimes colleagues, and set the world to rights again.  But what happens when things spiral out of our control and it all becomes too much?

We are pleased to announce that Jayne Skyrme (Business Development Manager at RWA) has been voted in as Chair for Torfaen Effect Enterprise Facilitation.

The Torfaen Effect Resource Team is made of local business people who work together to provide free, independent and confidential business help and support to those looking to grow or start up their own businesses in the borough.

Giving employees the freedom to forge their own professional relationships, not only empowers them but, when done correctly, reflects positively upon the business as a whole.

A 'how to' guide to explain why staff supervision is so important, and what represents 'best practice' in terms of monitoring staff, gathering evidence, and keeping records.

Many businesses find change difficult to manage, as it creates uncertainty and takes a great deal of dedicated management time and effort if the outcome is to be successful one.
Consequently, most changes are reactive, which can lead to the 7 most expensive words in business…
What is RWA Solutions?
Growth and change can present numerous challenges to any business.
RWA Solutions offer the knowledge, skills, and experience that clients often do not have within their existing teams to help overcome these challenges.
John Miller, Head of RWA Solutions, details what RWA Solutions has to offer.

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