Aviva Development Zone

There are 15 more courses added to our ever-growing course catalogue this month.

The Course Catalogue just keeps on growing on My Development Zone. 6 new online courses are now available:

  • Anxiety in the Workplace Pathway
  • What is Anxiety?
  • Managing Anxiety
  • Division of labour
  • Keeping your personal life separate from work
  • Workplace Professionalism

Training should not be a ‘one size fits all’ process. Each firm will have areas of competence and areas for development, and each member of staff will respond to different learning styles.

Developing a robust training plan, which considers the needs of both the firm and the individual, is a key step in meeting T&C needs.

Terence Clark outlines the scope of the new EU Directive.

Kelliher Insurance Group has appointed RWA to deliver the Aviva Development Zone e-Learning platform as part of its ongoing staff training and competence programme. 

19 new courses have been added to the Development Zone:

  • Accuracy - The Importance Of...
  • Dealing with Rejection in the Workplace
  • Employment Rights - A Basic Introduction
  • Inclusive Language - Introduction
  • Language and Power Relationships
  • Motivation in the Workplace
  • Negotiation - Introduction
  • Occupational Language
  • PEST Analysis
  • Production Methods - An Introduction
  • Retaining Good Employees
  • Sexism in Language
  • Staff Organisational Structures
  • Staff Recruitment - A Basic Introduction
  • STAR Interview Technique
  • Strategic Planning - Introduction
  • Workplace Communication - Introduction
  • Writing an Advertisement
  • Writing Instructional Text

RWA's Head of e-Learning, Stu Rolls, highlights the connection between the professional concerns many brokers have and the solutions available to alleviate those concerns.

Training: Basic English Grammar - Conjunctions, Prepositions, Determiners, Basic English Grammar - Pronouns, Basic Graphology, Conversation - Introduction to Spoken English, Conversation - Politeness, Conversation Structure, Gender and Conversation, Health & Safety - Risk and the Workplace, Semantics - Denotation & Connotation, Semantics - Similes and Metaphors, Spoken English - Accents and Dialects, SWOT Analysis, Thinking about starting a business, English - What is Face?, English - Writing A Formal Letter, Working with Display Screen Equipment - An Employer's Guideystem.

Vulnerable Customers are an important factor in our industry as we strive to do the best for our customers and treat them fairly.

It’s become such a hot topic that it is now high on the FCA radar as they look to examine how vulnerable customers are treated by the insurance industry.

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