Aviva Development Zone

There are 15 more courses added to our ever-growing course catalogue this month.

The Course Catalogue just keeps on growing on My Development Zone. 6 new online courses are now available:

• Anxiety in the Workplace Pathway
• What is Anxiety?
• Managing Anxiety
• Division of labour
• Keeping your personal life separate from work
• Workplace Professionalism

Training should not be a ‘one size fits all’ process. Each firm will have areas of competence and areas for development, and each member of staff will respond to different learning styles.

Developing a robust training plan, which considers the needs of both the firm and the individual, is a key step in meeting T&C needs.

Terence Clark outlines the scope of the new EU Directive.

Kelliher Insurance Group has appointed RWA to deliver the Aviva Development Zone e-Learning platform as part of its ongoing staff training and competence programme. 

19 new courses have been added to the Development Zone:

• Accuracy - The Importance Of...
• Dealing with Rejection in the Workplace
• Employment Rights - A Basic Introduction
• Inclusive Language - Introduction
• Language and Power Relationships
• Motivation in the Workplace
• Negotiation - Introduction
• Occupational Language
• PEST Analysis
• Production Methods - An Introduction
• Retaining Good Employees
• Sexism in Language
• Staff Organisational Structures
• Staff Recruitment - A Basic Introduction
• STAR Interview Technique
• Strategic Planning - Introduction
• Workplace Communication - Introduction
• Writing an Advertisement
• Writing Instructional Text

RWA's Head of e-Learning, Stu Rolls, highlights the connection between the professional concerns many brokers have and the solutions available to alleviate those concerns.

Training: Basic English Grammar - Conjunctions, Prepositions, Determiners, Basic English Grammar - Pronouns, Basic Graphology, Conversation - Introduction to Spoken English, Conversation - Politeness, Conversation Structure, Gender and Conversation, Health & Safety - Risk and the Workplace, Semantics - Denotation & Connotation, Semantics - Similes and Metaphors, Spoken English - Accents and Dialects, SWOT Analysis, Thinking about starting a business, English - What is Face?, English - Writing A Formal Letter, Working with Display Screen Equipment - An Employer's Guideystem.

Vulnerable Customers are an important factor in our industry as we strive to do the best for our customers and treat them fairly.

It’s become such a hot topic that it is now high on the FCA radar as they look to examine how vulnerable customers are treated by the insurance industry.