Complaints handling is one of the eight core knowledge requirements for insurance intermediaries under the IDD and the FCA has highlighted general insurance complaints as a ‘hot topic’ in its March 2019 regulation round-up. Is your firm dealing with complaints effectively?
FCA Prepares for Brexit
In a recent speech, the FCA laid out its preparations for Brexit, including its expectations of firms and the implications for consumers.
SM&CR: A Practice Focused Perspective
RWA’s Managing Director, Ash Patel, shares a practice focused perspective of the Senior Managers and Certification Regime (SM&CR).
Increase in Whistleblowing Complaints to FCA
In 2018, there was a reported 24% increase in the number of whistleblowing complaints to the FCA - an increase which follows the introduction of SM&CR within the financial sector.
Financial Ombudsman Service Award Limits to Increase
The FCA has confirmed that the Financial Ombudsman Service’s award limit is to increase from April 2019.
FCA Confirms Proposals in the Event of a No-Deal Brexit
The FCA has confirmed its proposals in the event of a no-deal Brexit, publishing near final rules and guidance which will apply in the event that the UK leaves the EU without a deal on 29 March 2019.
FCA Publish Report into Wholesale Insurance Brokers Market
The FCA has published its final report of the Wholesale Insurance Brokers market study.
CultureSprint: Psychological Safety in Financial Services
The FCA has introduced CultureSprint events to consider ‘psychological safety’ in the financial services sector. With SM&CR on the horizon, organisational culture is increasingly in the spotlight. The first event discussed ways in which a healthy culture, where employees can speak up and be listened to, is created and maintained.