Insurance Brokers

What are ‘standards of behaviour’, why are they important, and how can they be assessed?

The induction process for new employees is a critical step on the route to competence. Does your induction process make the grade?

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Planning for your retirement gives you control. Planning the sale of your business helps you get the best value for it. Leave it to the last minute and it might just be left up to chance...

Kirk Ford, compliance and T&C manager at RWA, details why conducting a Training Needs Analysis (TNA) is a vital stage in creating an effective T&C plan.

Peter Stokes takes a close look at TCF and outlines how it can be implemented and assessed.

GDPR – Barely a day goes by without these four letters getting a mention!

Let's take a breath. Let's do this steadily, methodically and at a pace that ensures no one has to panic…

Do you know the difference between a commercial customer and a consumer? Seems like a straightforward question, right?

Terence Clark explores the practice of charging a fee for arranging credit...

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